Dear Resident,

This week we discovered that an employee of ours tested positive for COVID-19, and as we continue to wish them – and everyone impacted by the pandemic – good health, we’d like to tell you about some of the steps we’ve taken to protect our workforce and the public.

The first thing you should know is that the employee impacted does not work in a public-facing office, but in our call center, and they do not interact with customers in person.

After we became aware of the positive test result Wednesday evening, we took immediate action to ensure their colleagues did not report to work the next day. And according to our policy, they may not return to work until they receive a negative test result.

Additionally, we initiated an internal contact tracing review within our organization to determine who, if anyone, from another office may have had contact with this individual. Since March, we’ve taken steps to limit contact between offices.

We’ve taken action to thoroughly clean and disinfect the office impacted.

Because we recently upgraded to a cloud-based call center, we were able to train and redeploy staff at other offices to operate a virtual call center, and our Help Line was fully operational by 2:45 pm on Thursday – meaning our phone lines were down for less than six hours (tax-related calls were not impacted at all).

Our offices will continue to serve customers by appointment only for the foreseeable future, and we will continue to impose social distancing policies, temperature checks and other steps intended to keep you and our workforce safe.

How can you help? Do not visit us in person if you are experiencing COVID-19-like symptoms, or if you’ve come into contact with someone who has. Please continue to maintain a safe distance from our employees and other customers and wash and sanitize your hands thoroughly. Finally, although not required, we encourage every customer to wear a face mask while in our facilities.

Sincerely,

 

SCOTT RANDOLPH
Orange County Tax Collector