COVID 19 Frequently Asked Questions
Effective Monday, May 4 at 8:30 am, all motor vehicle offices are open to the public by appointment only.
Our offices will adhere to strict social distancing guidelines that every customer must follow in order to be served, including:
- Please review the screening questions below. Customers who answer “yes” to any of the screening questions are not permitted at our office.
- In accordance with Orange County’s Executive Order, all customers must wear a face mask while in our facilities. If you do not bring a face mask, one will be provided to you (while supplies last). If you refuse to wear a face mask, you will not be served;
- Please wash and/ or sanitize your hands thoroughly before visiting our office;
- To protect you and our employees, a plexiglass barrier has been installed at each open service window. Please stand in front of the plexiglass barrier; and
- To the maximum extent possible, please maintain a distance of at least six feet from all other customers and employees.
Each customer should review the following screening questions before visiting our facilities:
- YES or NO:
- Do you currently have COVID-19?
- In the last fourteen days, have you had symptoms of COVID-19?
- In the last fourteen days, have you been tested for COVID-19 and are awaiting results?
- In the last fourteen days, have you had contact with anyone who would answer “yes” to the first three questions?
- YES or NO, in the last fourteen days, have you had any of the following:
- A new fever (99°F or higher), or a sense of having a fever?
- A new cough that you cannot attribute to another health condition?
- New shortness of breath that you cannot attribute to another health condition?
- A new sore throat that you cannot attribute to another health condition?
- New muscle aches that you cannot attribute to another health condition, or that may have been caused by a specific activity (such as physical exercise)?
Any customer that answers “yes” to any of the above screening questions should not visit our office.
Our services are provided online, by mail or in person by appointment only.
Face Masks & Coverings
The face mask or covering policy will take effect at the open of business on June 24, 2020 (8:30 am) and will be in effect until further notice.
All customers are required to wear a face mask or covering while in our facilities; staff are required to wear a face mask or covering while serving customers or interacting with other staff members who are less than six feet apart from one another.
If a customer does not have access to a face mask or covering, the Tax Collector’s Office will provide one for them (while supplies last). The Tax Collector’s Office reserves the right to refuse service to any customer who chooses not to wear a face mask.
In conjunction with Orange County’s Executive Order, persons under the age of two years old or persons for whom a face mask or covering would cause impairment due to an existing health condition are exempt from wearing a face mask or covering; however, the Tax Collector’s Office reserves the right to require a doctor’s note as proof of an existing health condition.
Per the Governor's Executive Order, all driver's licenses and IDs that expire between March 16 - April 15 are extended for 60 days; all driver's licenses and IDs that expire between April 16 - April 30 are extended for 30 days; and all driver's licenses and IDs that expire between May 1 - May 31 are extended for 30 days.
You can renew your driver’s license or ID card online if you are a US citizen, have a gold star in the upper right-hand corner of the credential, and if it is current. Click here to renew your driver’s license or ID card online.
Unfortunately not, it can only be done through the mail or the State DMV office in Tallahassee. Call the State's automated reinstatement hotline at (850) 617-3000.
Tag & Title
Unfortunately the Governor's Executive Order did not extend the expiration date for motor vehicle, vessel and mobile home registrations.
You can renew your tag on our website. Click here to renew.
No, but you can renew your tag online or through the mail. Click here to renew.
We have 10 days to process the work once it is received. However, it may take longer as we have a much larger volume now due to the office closures.
Unfortunately not, but you can do so through the mail. Click here to visit our Tag & Title by Mail page for instructions on processing your title transaction.
Visit Orange Auto Tag Agency at 11210 S. Orange Blossom Trail, Orlando, FL 32837 or First Orange Tag Agency at 718 Garden Plaza, Orlando, FL 32803.
Email us by using the contact form on our Contact Us page or send the completed application to P.O. Box 779003, Orlando, FL 32877. Download the application at flhsmv.gov.
Commercial Driver's License (CDL)
Commercial driver licenses with expiration dates on or after March 16, 2020, are extended through June 30, 2020. See Emergency Order issued April 13, 2020 at https://www.flhsmv.gov/floridahighway-patrol/commercial-vehicle-enforcement/emergency-declarations/
The delinquent renewal fees are waived during the extension period for commercial driver licenses. See Emergency Order issued April 13, 2020 at www.flhsmv.gov/florida-highway-patrol/commercialvehicle-enforcement/emergency-declarations/
Commercial learner’s permits with expiration dates on or after March 16, 2020, are extended through June 30, 2020. See Emergency Order issued April 13, 2020 at www.flhsmv.gov/floridahighway-patrol/commercial-vehicle-enforcement/emergency-declarations/
You may also continue to drive if you meet the conditions of the following FMCSA Waiver:
This waiver is effective March 28, 2020 and expires either on June 30, 2020, or the revocation of the President’s declaration of national emergency under 42 U.S.C. § 5191(b) related to Coronavirus Disease 2019 (COVID-19), whichever is sooner.
Waives the requirement under 49 CFR 383.25(a)(1) that a CLP holder be accompanied by a CDL holder with the proper CDL class and endorsements, seated in the front seat of the vehicle while the CLP holder operates a CMV on public roads or highways.
Under the terms, conditions, and restrictions of this waiver, a CLP holder may:
- Operate a CMV on public roads or highways without an accompanying CDL holder present in the front seat of the vehicle, provided that the CDL holder is elsewhere in the cab; AND
- The CLP holder is in possession of evidence from the testing jurisdiction, including an authorized third-party tester, that the CLP holder has passed the CDL driving skills test; AND
- The CLP holder has a valid non-CDL driver’s license, CLP, and medical certificate (unless the FMCSA waiver issued on March 24, 2020 applies).
NOTE: This waiver is applicable to CLP holders who have passed the CDL Skills Test. Prior to taking and passing the Skills Test, the CLP holder may only operate a CMV when accompanied by a CDL holder who is seated in the passenger seat next to the driver. See FMCSA waiver issued March 28, 2020 at https://www.fmcsa.dot.gov/emergency/three-month-waiver-response-covid19-emergency-states-and-clp-holders-operating
If your CDL has been extended under the criteria listed above, you do not need to do anything. Your HAZMAT endorsement will remain valid until the new CDL expiration.
Many test sites remain open. You may call (850) 617-2707 to find out which sites are still open for testing. Since this information is changing on a daily basis, you may also contact the testing sites directly to determine if they are operational. A list of all sites authorized to conduct skills tests can be found at: www.flhsmv.gov/driver-licenses-id-cards/commercial-motor-vehicledrivers/commercial-driver-license/third-party-skill-test-sites/
Per the Governor's Executive Order, the property tax payment deadline was extended from March 31, 2020 to April 15, 2020. All mail payments must be postmarked by April 15.
No, unfortunately we do not have the authority to extend the deadline beyond the Governor's April 15, 2020 deadline.