May 1, 2020

May 1 Coronavirus Update: Orange County Tax Collector’s Office to Resume Serving Customers in Person at Downtown, Clarcona, Sand Lake and University Branch Offices

The Orange County Tax Collector’s Office, which administers motor vehicle services in Orange County, will resume serving customers in person at its Downtown, Clarcona, Sand Lake and University branch offices beginning Monday, May 4 at 8:30 am, Tax Collector Scott Randolph announced today. The West Oaks Mall and Lee Vista & 417 branch offices began serving customers on April 29. All six of the Tax Collector’s branch offices will serve residents by appointment only, will be open weekdays from 8:30 am to 5:00 pm and will adhere to social distancing guidelines.

Services will be available to Orange County residents by appointment only; walk-in customers will be directed to make an appointment on their phone or computer. To schedule an appointment, visit the Tax Collector’s website at octaxcol.com. Available services include:

  • Driver’s licenses and state ID cards for U.S. citizens, permanent residents, immigrant and nonimmigrant VISA holders;
  • Commercial driver’s licenses including hazmat endorsement;
  • Written and road driving tests;
  • Vehicle, vessel and mobile home tag and title;
  • Property tax payments;
  • Disabled parking placards; and
  • Hunting and fishing licenses.

Each office will adhere to social distancing policies that every customer must follow in order to be served, including:

  • Customers should wash their hands thoroughly before visiting our office;
  • All customers are strongly encouraged to wear face masks and bring hand sanitizer with them;
  • Customers should sanitize their hands before they enter our office;
  • All customers must wait in their cars until their number is called via text message;
  • Once their number is called, customers will proceed to the building, have their temperature taken and be asked a series of screening questions before they are permitted to enter. Customers with a fever will not be permitted to enter;
  • Customers should come alone. Guests will not be permitted;
  • To protect customers and our employees, a plexiglass barrier has been installed at each open service window; and
  • Customers should maintain a distance of at least six feet from all other customers and employees.

May 1, 2020

Driver’s License Update: Per the Governor’s Executive Order, all driver’s licenses and IDs that expire between May 1 – May 31 are extended for 30 days.


April 28, 2020

April 28 COVID-19 Update: Orange County Tax Collector’s Office to Resume Serving Customers in Person at West Oaks Mall and Lee Vista Branch Offices

The Orange County Tax Collector’s Office, which administers motor vehicle services in Orange County, will resume serving customers in person at its West Oaks Mall and Lee Vista & 417 branch offices beginning Wednesday, April 29 at 8:30 am, Tax Collector Scott Randolph announced today. Both offices, which will serve Orange County residents by appointment only, will be open weekdays from 8:30 am to 5:00 pm and will adhere to strict social distancing guidelines.

Click here to schedule an appointment at West Oaks Mall

Click here to schedule an appointment at Lee Vista

Services will be available to Orange County residents by appointment only; walk-in customers will be directed to make an appointment on their phone or computer. Available services include:

  • Driver’s licenses and state ID cards for U.S. citizens, permanent residents, immigrant and nonimmigrant VISA holders;
  • Commercial driver’s licenses (excluding hazmat endorsement);
  • Written and road driving tests;
  • Vehicle, vessel and mobile home tag and title;
  • Property tax payments;
  • Disabled parking placards; and
  • Hunting and fishing licenses.

The West Oaks Mall branch office is located at the West Oaks Mall (between Dillard’s and AMC) in Ocoee, 9401 W. Colonial Dr., Suite 360, Ocoee. The Lee Vista & 417 branch office, which opened earlier this year, is located at the northeast corner of Lee Vista Blvd. and SR-417, 6050 Wooden Pine Drive Suite 100, Orlando.

Both offices will adhere to strict social distancing policies that every customer must follow in order to be served, including:

  • Customers should wash their hands thoroughly before visiting our office;
  • All customers are strongly encouraged to wear face masks and bring hand sanitizer with them;
  • Customers should sanitize their hands before they enter our office;
  • Our lobbies will not be open to the public. Customers are not permitted to wait in the lobby;
  • All customers must wait in their cars until their number is called via text message;
  • Once their number is called, customers will proceed to the building, have their temperature taken and be asked a series of screening questions before they are permitted to enter. Customers with a fever will not be permitted to enter;
  • Customers should come alone. Guests will not be permitted;
  • To protect customers and our employees, a plexiglass barrier has been installed at each open service window; and
  • Customers should maintain a distance of at least six feet from all other customers and employees.

While the Tax Collector’s branch offices have been closed to the public since March 23, its Help Line and Tax Department have remained operational with limited personnel in order to adhere to social distancing guidelines. In that time, the office has:

  • Served 16,633 customers over the phone;
  • Served 7,162 customers through online chat;
  • Processed 66,152 tag renewals; and
  • Processed 8,282 property tax payments.

Click here to see our COVID-19 Frequently Asked Questions.


April 14, 2020

Emergency Order Update: the Executive Director of the Florida Department of Highway Safety and Motor Vehicles authorizes the following:

  • Extend the effective period of driver licenses and identification cards with expiration dates on or after March 16, 2020, through April 15, 2020, for sixty (60) days.
  • Extend the effective period of driver licenses and identification cards with expiration dates on or after April 16, 2020, through April 30, 2020, for thirty (30) days.
  • In conjunction with the waiver issued by the Federal Motor Carrier Safety Administration, extend through June 30, 2020, the effective period of commercial driver licenses and commercial driver instructional permits with expiration dates on or after March 16, 2020.
  • Waive the delinquent renewal fees during the extension periods for these driver licenses/permits.

Click here to read the full COVID-19 Emergency Order 041320 (Pursuant to Executive Order 20-52).


March 26, 2020

Due to the ongoing COVID-19 National Emergency, the Florida Department of Revenue, under the direction of Governor Ron DeSantis, has extended the deadline to pay property taxes from March 31, 2020 to April 15, 2020 for the 2019 tax year. Read the Emergency Order.

All property tax payments received by April 15 will be considered paid on time, and the following penalties and fees will be waived until April 16.

  • Property Taxes – The mandatory fee of 3% of the total tax owed plus advertising costs.
  • Tangible Personal Property Taxes – The mandatory interest charge of 1.5% per month plus advertising costs.

Under normal circumstances, property taxes are due November 1 each year and become delinquent April 1, at which time state law mandates that penalties and fees be imposed on delinquent parcels. Under Florida law, tax collectors are required to advertise the delinquent parcels and conduct a tax certificate sale, which must be held on or before June 1.

“A lot of families are in a serious financial squeeze right now,” Tax Collector Scott Randolph said. “I’m thankful the governor has acted to extend the property tax deadline because we should not penalize taxpayers who are a few days late with their payment.”

As of March 25, 93.5% of tax bills in Orange County have been paid. There are currently 32,393 unpaid property tax bills and 1,909 unpaid tangible personal property bills for a combined total of $128,825,730 in taxes owed.

Orange County residents may download and pay their tax bill online at octaxcol.com; by mail, by returning their property tax bill with payment to P.O. Box 545100, Orlando, FL 32854; or in person, by visiting the Tax Collector’s Office located at 200 South Orange Avenue, Suite 1600, Orlando, FL 32801 (the office is open with limited personnel). The $2.00 eCheck fee for property tax payment is currently suspended.


March 19, 2020

The Orange County Tax Collector’s Office will close to the public effective Friday, March 20 at 5:00 pm until further notice, Tax Collector Scott Randolph announced today. The office will continue to provide services online, by email and telephone with limited personnel.

“The well-being of our employees, their families and the public is my top priority,” Tax Collector Scott Randolph said. “Because many of our services are available online or by mail, and in order to help reduce the spread of COVID-19, our offices will close, and we will execute our continuity of business plan.”

As part of the plan, all non-essential personnel will be sent home Friday evening at the close of business; essential personnel will either work from home or at the tax collector’s administrative office in downtown Orlando beginning Monday, March 23; and the tax collector’s call center will remain operational with limited staff. All full-time employees will be paid their regular salary for the duration of the closure.

While the office is closed, Orange County residents can perform many services online or by mail, including:

  • Vehicle, Vessel and Mobile Home Registration Renewals – Renew online at octaxcol.com or by returning their tag renewal notice with payment to P.O. Box 779003, Orlando, FL 32877. Visit services.flhsmv.gov/MVCheckWeb for assistance with problems related to registrations.
  • Florida Driver Licenses and ID Cards – Renew, replace or update online with the State of Florida at gorenew.com. Visit services.flhsmv.gov/DLCheck for assistance with problems related to driver’s licenses.
  • Titles – Email us by using the contact form at octaxcol.com/contact or obtain a paper title online with the State of Florida at gorenew.com. Visit services.flhsmv.gov/MVCheckWeb for assistance with problems related to titles.
  • Dealer Titles – Visit Orange Auto Tag Agency at 11210 S. Orange Blossom Trail, Orlando, FL 32837 or First Orange Tag Agency at 718 Garden Plaza, Orlando, FL 32803.
  • Disabled Parking Placards – Email us by using the contact form at octaxcol.com/contact or send the completed application to P.O. Box 779003, Orlando, FL 32877. Download the application at flhsmv.gov/pdf/forms/83039.pdf.
  • Property Tax Payments – Pay online at octaxcol.com or return their property tax bill with payment to P.O. Box 545100, Orlando, FL 32854.
  • Business Tax Receipt Renewals – Renew online at octaxcol.com or return their renewal notice with payment to P.O. Box 545100, Orlando, FL 32854.
  • Online Chat ­– Chat with one of our highly trained customer service professionals at octaxcol.com.

Additionally, Tax Collector Randolph made the following announcements on March 16, 2020:

  • Driver’s License Expiration Extension – In accordance with the Governor’s Executive Order (20-52), effective March 16, all Florida driver’s licenses and ID cards set to expire in the next 30 days will be granted a 30-day extension period beyond their current expiration date.
  • Property Taxes – Effective March 17, the Tax Collector’s Office has suspended the $2.00 eCheck fee for property tax payments.

March 16, 2020

To comply with new CDC guidelines related to large events and mass gatherings, the Orange County Tax Collector’s office will limit all motor vehicle services to appointment customers only beginning at 9:00 am on Wednesday, March 18, Orange County Tax Collector Scott Randolph announced. Walk-in customers will be instructed to either complete their transaction online or schedule an appointment. Last week, across its six locations, the Tax Collector’s office served 20,404 customers, of which nearly 70% were walk ins.

Additionally, Tax Collector Randolph made the following announcements:

  • Driver’s License Expiration Extension – In accordance with the Governor’s Executive Order (20-52), effective today, March 16, all Florida driver’s licenses and ID cards set to expire in the next 30 days will be granted a 30-day extension period beyond their current expiration date.
  • Online Transactions – All customers should complete their transaction online. For driver’s license renewals, visit the state Dept. of Highway Safety and Motor Vehicles’ website at gorenew.com. All driver’s licenses that are REAL ID compliant, indicated by a star in the top right-hand corner of the ID, can be replaced or renewed online. For vehicle registration renewals and property tax payments, visit the Tax Collector’s website at octaxcol.com.
  • Do Not Visit Our Office If – All customers who have flu-like symptoms, including fever, cough and shortness of breath; have come into contact with anyone with flu-like symptoms; have traveled outside the United States; or have come into contact with anyone who has traveled outside the United States should not visit the office.
  • ECheck Fee Waived – Effective Tuesday, March 17, the $2.00 eCheck fee for property tax payments will be waived until further notice.
  • Dealership Policy – Effective immediately, all dealership title transactions will be processed as drop-off only; dealer transactions will not be processed in person.
  • Home and Business Visits – All Tax Collector Field Operations Department home and business onsite visits have been suspended until further notice.

March 15, 2020

COVID-19 Emergency Order (Pursuant to Executive Order 20-52)